Terms & Conditions

By accessing and using the ARK DIGITAL website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

ARK DIGITAL - TERMS & CONDITIONS

Welcome to ARK DIGITAL. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Revision Policy

We offer revisions based on the package you select. We provide unlimited free revisions to ensure your website meets your expectations, provided the core theme and layout remain the same. The standard turnaround time for revisions is 48-72 hours.

2. Turnaround Time

ARK DIGITAL has a turnaround time of 48-72 hours for most web development and design services. Please note this is the time frame for a single iteration, not the complete project.

We value work-life balance and acknowledge the importance of weekends. Therefore, weekends are not counted as working days. For example, a 2-week timeline will be considered as 14 business days excluding weekends.

Orders placed on a Monday will be delivered by Wednesday.
Orders placed on a Friday will be delivered by the end of the day Tuesday.

3. Refund Policy & Money Back Guarantee

We strive for 100% customer satisfaction. However, if you wish to request a refund, the following terms apply:

Before Initial Layout: You can request a full refund (less a 10% service & processing fee) before the initial layout is delivered.
After Initial Layout: Once you approve or request changes to the initial layout, the refund offer becomes void.
Timeframe: Refund requests made within 48 hours of the initial layout delivery are eligible for a 66% refund (less 10% fee). Requests made between 48-120 hours are eligible for a 33% refund (less 10% fee). No refund requests will be entertained after 120 hours.
No Action: No refund will be processed if you have not taken any action on your order for 30 days after placing it.
Final Files: No refund requests will be entertained after the final files have been delivered or the website has been deployed live.
Change of Mind: If you request a refund due to a change of mind or personal issues, you are not eligible for a refund. However, we can store credit the amount for future services.
Good Faith: Refunds are processed for orders placed in good faith. If a customer has placed orders with multiple agencies for the same job to claim a refund, we reserve the right to decline the request.
Unique Guarantee: We guarantee a 100% unique website. If your website is found to be considerably similar to an existing one, we will offer a re-draw. However, ARK DIGITAL is not responsible for any copyright claims; it is the client’s responsibility to copyright their website.

Note: ARK DIGITAL reserves the right to reject any project or cancel the contract if deemed necessary. After a refund, the domain and website design will be the sole property of ARK DIGITAL, and you will have no rights to use them.

Non-Refundable Services:
The following services are not eligible for refunds under any circumstances:

Copyrights Protection Certificates
Website & Email Hosting Services
Website SSL Certificates
Website Domain Purchase
Website Maintenance Plans
Website SEO Plans
Social Media Marketing
Google AdWords Campaigns

For non-refundable services, if you are dissatisfied, ARK DIGITAL management may choose to offer a partial refund after reviewing the project.

4. How to Claim Your Refund

To assure your refund request is approved, please contact us via any of the following modes:

Phone: +1 (323) 310-2438
Live Chat: Available on our website
Email: support@arkdigitech.com

We will try to resolve your concern immediately via our revision policy. If not, we will email you a refund request approval. After the refund, the website copyrights will be obtained by ARK DIGITAL, and you will not be able to use the design sent by the company.

5. My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area for queries, concerns, or additional instructions. Not checking the Account Area frequently shall not provide adequate grounds for a refund. If you are uncertain how to use the area, please contact our support team.

6. Communication Policy

Emails sent through our official email support@arkdigitech.com are the only valid forms of communication. We are not responsible for any damages, issues, or delays caused by contacts made through means of communication not provided by us.

7. Quality Assurance & 100% Satisfaction Guarantee

ARK DIGITAL will do our best to meet your requirements. We believe in providing the best digital solutions, and each of our layouts is well-crafted. Our unlimited revisions policy ensures you are 100% satisfied. We do not stop our revisions until you are completely satisfied with your website (the number of revisions will be according to your package).

8. Delivery Policy

The complete order will be sent to the mentioned account on the date stated on the Order Confirmation, along with a confirmation email.
The minimum turnaround time is two business days.
Websites will only be made live once all dues have been cleared. Under no condition will a website be made live if there are any outstanding dues.
For urgent or rush orders, please contact our customer support team.

9. Website Ownership & Rights

Upon finalization and written request by the client, the client receives all credentials and owns 100% of all rights of ownership to the said website. The client shall own the Final Website design in its entirety and is free to use it as they see fit. However, the client shall not own any materials, media, or other content generated during revision cycles leading up to the Final Product.

10. Content Creation & Population

ARK DIGITAL will not be responsible for creating or populating content (e.g., text/images) into the website unless purchased exclusively. If purchased, we will populate the website with content and stock imagery (upon approval) specifically created for your website. Product images and details must be provided by the client.

11. N.D.A. & Reputation Management Policy

ARK DIGITAL does not share customer information regarding their project or contact details with anyone. The client’s personal and project information is kept confidential at all points. Once the project is completed successfully, both parties agree not to intentionally defame or disparage the other.

12. Record Maintenance

ARK DIGITAL keeps records of finalized product delivery and communication.

13. Customer Support & Technical Support Policy

Our Customer Support Team is present Monday – Friday from 9 AM to 5 PM GMT. All other queries after business hours need to be emailed and will be picked up the next working day.

ARK DIGITAL is primarily a website service and consultancy provider. We will provide basic information regarding the services and settings required. We are not responsible for providing detailed training or installations of said services on the customer’s end. Such services include:

Website Deployment: Hosting provided by us is a free added feature from a third-party provider. If hosted on a third-party server purchased by the customer, we are not responsible for server or hosting-related issues. There is no SLA unless purchased separately.
CMS: We provide a user manual but are not responsible for training the client on the CMS.
Emails Setup: We provide the necessary settings, but we are not responsible for installing emails, troubleshooting errors, or the customer’s failure to execute or learn the usage of these services.

14. Email & Mobile Phone Policy

By providing your email address and/or mobile phone number, you consent to receive communication from ARK DIGITAL. This includes transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery (e.g., Design attachments, Project updates, and Revisions update). Standard messaging and data rates may apply.

Stop & Unsubscribe:

For emails, click the “unsubscribe” link at the bottom of any email.
For mobile communications, reply “STOP” or “Unsubscribe” to any SMS message. The SMS will be stopped right away.
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

15. SMS and Email Terms & Conditions

By subscribing to our SMS and email communication services, you agree to receive text messages and emails from ARK DIGITAL. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.

Opt-In: By providing your mobile number, you may receive a confirmation text. By replying “YES”, you agree to opt in. By providing your email, you consent to receiving emails.
Message Frequency: The number of SMS messages you receive may vary based on your communication requirements. Emails will be sent periodically.
Opt-Out: You can opt out of SMS at any time by replying “STOP”. You will receive a confirmation message and no further SMS. Email communications are free of charge.
Support: For assistance, contact support@arkdigitech.com or call +1 (323) 310-2438.
Compliance: We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws for SMS and email marketing in the US and Canada.